Workspace & UCaaS

Elevate Your Business Operations with Unified Communications Mastery

ConneXio's Contact Center & UCaaS platform is the quintessential solution for BPO companies aiming to excel in customer communication. This all-in-one platform is designed to handle all communication channels, providing a seamless, efficient, and highly scalable solution to meet the diverse needs of BPO operations.

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Workspace & UCaaS
‍Benefits

The simple, smart, efficient & all-in-one UCaaS, Customer Engagement & Workforce Management Platform.

Multi-Channel Communication

Manage calls, emails, chats, and social media interactions all from one unified platform.

Advanced Call Distribution

Efficiently route calls based on agent skill sets, customer needs, and
other criteria.

Interactive Voice Response IVR

Customizable IVR systems to guide customers effectively, reducing
wait times.

Real-Time Reporting & Analytics

Gain insights into operations with detailed analytics on call volume, agent performance, and customer satisfaction.

Workforce Management Tools

Optimize staffing with tools for scheduling, forecasting, andworkload distribution.

Quality Management

Monitor and evaluate agent interactions to ensure high standards of customer service.

CRM Integration

Seamless integration with CRM systems for a comprehensive view of customer interactions.

Scalable Infrastructure

Easily adjust to fluctuating call volumes and business growth without compromising on performance.

Remote Agent Support

Robust features for managing and supporting remote or distributed workforces.

Compliance and Security

Adhere to industry standards and regulations with secure data handling and privacy features.

Automated Workflows

Streamline processes with automation, enhancing efficiency
and consistency.

Cloud-Based Flexibility

Access the platform from anywhere, ensuring business continuity and flexibility.

F.A.Q

You are in the right place to learn more about our platform and find answers to your general questions about our services. If you don't find the answer you are looking for, please feel free to contact us directly. We are always happy to help!

Is there a free trial available?

Yes, you can try us for free for 30 days. Our friendly team will work with you to get you up and running as soon as possible.

Can I change my plan later?

Of course. Our pricing scales with your company. Chat to our friendly team to find a solution that works for you.

What is your cancellation policy?

We understand that things change. You can cancel your plan at any time and we’ll refund you the difference already paid.

Can other info be added to an invoice?

At the moment, the only way to add additional information to invoices is to add the information to the workspace's name.

How does billing work?

Plans are per workspace, not per account. You can upgrade one workspace, and still have any number of free workspaces.

ConneXio‍Workspace & UCaaS