Workspace
Agent Workspace is the Agent’s Hub for all communication handling. Whether it is Calls, SMS/Text, Web Chat, Email or other channels; Agents can handle all from one central place within ConneXio Workspace.
Features of Workspace
Omni-Channel Communication hub for Agents
Drag & Drop Customizable Interface for Agents
Task Management
Customizable Dispositions
Custom Scripting Options
– Open API Architecture
Customer Information & Notes Display
– Display information from the ConneXio CRM or external systems
Custom Scripting Options
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