Social Media Manager
About:
ConneXio was started to provide something different in the call center space. In 2014, we set out to improve the industry’s norms & disrupt the SaaS market by providing a modern, custom, all-in-one solution tailored to each individual company.
ConneXio’s mission is to empower organizations to transform their contact centers into customer engagement centers of excellence, while improving business agility and significantly lowering the cost and complexity of their contact center operations.
Everyone at ConneXio is passionate about what they do. Collectively, ConneXio strives to build strong relationships with customers and colleagues through respect, honesty, and accountability. In fact, respect is so important to us that it’s one of our core corporate values.
Learn more about ConneXio Cloud at www.ConneXioCloud.com
In the Marketing and Sales Department, we are working to bring new customers, brand awareness and drive revenue to the in-depth product offering of ConneXio Cloud and ConneXio BPO.
We are looking for an experienced and creative Social Media Specialist to join our team. As a Social Media Specialist, you will be responsible for developing and implementing our Social Media strategy in order to increase our online presence and improve our marketing and sales efforts. You will be working closely with the Marketing and Sales departments.
Responsibilities
- Develop, implement and manage our social media strategy
- Define most important social media KPIs
- Manage and oversee social media content
- Measure the success of every social media campaign
- Stay up to date with the latest social media best practices and technologies
- Use social media marketing tools such as Buffer
- Work with copywriters and designers to ensure content is informative and appealing
- Collaborate with Marketing, Sales and Product Development teams
- Monitor SEO and user engagement and suggest content optimization
- Communicate with industry professionals and influencers via social media to create a strong network
- Hire and train others in the team
- Provide constructive feedback
Requirements and Qualifications
- 5 years of experience as a Social Media Specialist or similar role
- Social Media Strategist using social media for brand awareness and impressions
- Excellent knowledge of Facebook, Twitter, LinkedIn, Pinterest, Instagram, Google+ and other social media best practices
- Understanding of SEO and web traffic metrics
- Experience with doing audience and buyer persona research
- Good understanding of social media KPIs
- Familiarity with web design and publishing
- Excellent multitasking skills
- Critical thinker and problem-solving skills
- Good time-management skills
- Great interpersonal and communication skills
- Team player
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