PBX and Telephony
The ConneXio PBX is a system for accepting and routing incoming
calls. A fully customizable PBX allows for maximum flexibility in
regards to your Employee’s phone options.
Programmable IVR and Call Menus
Automated IVRs and Call Menus allow your organization to service clients without having to speak with them. ConneXio Cloud’s OmniChannel IVR options allow customers self-service options to handle everyday support inquiries or issues using any communication channel they desire.
VOIP Network
ConneXio has an internal telephony network which is able to connect ConneXio clients to each other while also handling outbound/inbound calls that are not in ConneXio network.
Features of ConneXio
Accept and route incoming calls
Organization and Personal address books
Phone Options
Organizational and Personal Voicemail
Live Call Monitoring
Employee Monitoring and Call Barge
Omni-Channel, Programmable IVRs
Phone Calls, SMS / Text, Web Chat Plugins, WhatsApp, Facebook Messenger, Skype and more..
External API Triggers
Communicate with external CRMs, Email Triggers and more..
Time of Day Programming
Voice Recognition IVR
Basic & Premium options
Proven performance and scale even under the most adverse conditions
Complete network protection against Denial of Service (DoS) and Distributed Denial of Service (DDoS) attack
Real-time Analysis & Reporting
Flexible & Advanced Routing
DID Management
Live call Monitoring
Least cost routing to provide best rates on outbound calls
Customizable outbound/inbound routing per client
Real-time billing, post or pre-paid with/without credit
Customizable rate decks per client
The simple, smart, efficient & all-in-one UCaaS, Customer Engagement & Workforce Management Platform.
Business Solutions
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The simple, smart & efficient
contact center solution